POPIA compliance and Codes of Conduct

  • Odd bird ostrich

In a sense, the POPIA is a bit of an odd bird. In South Africa, we are used to rules-based legislation. Legislation that prohibits things, sets requirements, tells us what to do. This is not the case with the POPIA. As with its European ancestor, the European Union General Data Protection Regulation (the GDPR), the POPIA is based on principles and reasonableness.

Fun fact (ok, maybe just fun for us); the word ‘reasonable’ appears 44 times in the POPIA.

What does this mean? A ‘principle’ is a theorem or law that can be applied widely and in many different ways. In fact, to take the concepts of principles and reasonableness a bit further, the POPIA created the concept of a Code of Conduct.

A Code of Conduct can apply to any specified areas such as:

  • Information: It is not unusual to find codes of conduct in relation to medical information.
  • Bodies: We are currently involved in drafting a Code of Conduct for public universities.
  • Activities: Digital marketing comes to mind (thanks Facebook).
  • Industries, professions, or vocations: We have heard rumours of a couple of Codes in the making.

Codes of Conduct are used to apply these standards of  principles and the reasonableness very specific contexts.

 

That’s nice, but what is a Code of Conduct really? 

For the POPIA, a Code of Conduct must take the POPIA principles and apply them to the information, activity, or industry that the Code is applicable to. The code must take the general and translate it into the specific; the principle into guidelines. For instance, the POPIA requires that organisations must be transparent about what information is collected, what it is used for, who it is shared with, etc.

 

We love working with specific Codes

At the moment we are working on a code that  contains templates for privacy notices. This code that will give guidance to the industry on how to meet the transparency principle. Another code deals with the requirements of direct marketing in the digital space and provides guidelines on how ethical marketers ask for consent.

Other specific issues that must be regulated in a Code of Conduct are:

  • Information matching programmes: If members of a particular industry are comparing personal information of 10 or more people with that of 10 or more other people in order to produce or verify information,  it must be regulated.
  • Automated decision making: When significant decisions about a person are made by an algorithm that processes personal information intended to create a profile of a person (e.g. credit worthiness, reliability, location, health, personal preferences, or conduct), it must be regulated.

 

Why should an industry develop a Code of Conduct?

 A Code of Conduct can fulfil the following very important functions:

  • Optimise how personal information is used.
  • Increase the level of protection of privacy and the level of compliance.
  • Ensure uniform and sector-appropriate implementation of the POPIA.
  • Align the Regulator and the industry’s approach to information governance in the industry.

Codes of Conduct can also give the Regulator comfort that a particular industry is committed to become compliant.

 

How a Code is made

The Information Regulator can decide to draft a Code on its own or it can be submitted by bodies who are sufficiently representative of the industry the Code will regulate.

The draft Codes then get published for public comment to ensure that all stakeholders who are affected by it have a chance to say their say.

But how do you get to that first draft? Having been in the thick of it, we are reminded of the Otto von Bismarck quote:

‘Laws are like sausages, it is better not to see them being made.’

It takes a massive amount of stakeholder engagement, research into approaches in other parts of the world in the particular industry, forming working groups to advise in technical areas and, finally, drafting the Code.

 

Back to principles

To start with it is helpful to agree (with the industry) on guiding principles to make sure that we are still on track thoughout the process.

  1. The Code is comprised of principles, not rules. The act incorporates a standard of reasonableness that allows for flexibility to determine if data protection principles have been observed. It also allows you to make a risk versus benefit versus cost analysis when applying the principles. Rules on the other hand are not flexible enough and tend to operate well in some contexts, but unfairly in others.
  2. The Code is a clarification of the POPIA. It must clary the POPIA principles and must be written in understandable language. We are often guided by the style of the UK ICO codes.
  3. The Code must harmonise existing data protection principles in the sector. Existing guidelines should not be replaced (assuming they are POPIA compliant), they should be absorbed in the Code. No need to reinvent the wheel.
  4. The standards set by the Code must be achievable. If the Code is too dificult to comply with, it will actually increase non-compliance in the industry. Therefore you must take the cost and impact of compliance into account when drafting the Code. If the average member in the industry cannot become compliant, you should either lower the standards required, or the industry association behind the Code must provide the support and tools to these members to become compliant.

 

So, if you think you belong to an industry that should have a Code, or are struggling to comment on a draft Code, or you just need someone to talk to, you can find us here.

About the Author:

Elizabeth de Stadler
Elizabeth is the quirky one in the company. She specialises in all things Consumer Law, plain language drafting and designing and delivering training. She prides herself on being slightly out there and bringing a fresh perspective to compliance issues. She has a Masters (cum laude – the nerd) in Consumer Law. Elizabeth met Paul in 2011 and joined Esselaar Attorneys (she is still a senior associate at the firm). In 2013 they founded Novation Consulting together. Elizabeth is a bit of a nerd. She is the editor of the Consumer Law Review (you can get it here for free!) and wrote A Guide to the Protection of Personal Information Act with Paul. She is also the author of Consumer Law Unlocked, a co-author of the hefty Commentary to the Consumer Protection Act and wrote chapters on the Consumer Protection Act in The Law of Contract in South Africa and The Law of Commerce in South Africa. She is currently working with Liezl van Zyl from the Stellenbosch University Language Centre on Plain language legal drafting, which will be published in 2017. Elizabeth loves Lego, sneakers, zombies and white wine. She hates comic sans font, sweet potato and most other attorneys. She is allergic to suits and ‘office shoes’ because of the years she worked at Webber Wentzel. She is very scared of moths. It is a thing – read about it. Want to find out more about Elizabeth? Check her out on LinkedIn. Better yet, contact her on elizabeth@novcon.co.za or (021) 481 8004.