Compliance can change minds. Increase sales.
Reduce complaints. Add value.
It’s also an integral part of doing ethical business.
We’ll help you do things right and grow your business.
Because we’re
a different breed
of lawyer.
SERVICES
WE ATTACK COMPLIANCE WITH A HEALTHY DOSE OF COMMON SENSE. HERE’S HOW:
Plain language forms, contracts and policies
We’re all about user-friendly forms, page-turner contracts and snappy policies for real people. We create these online or offline, through video, text or graphics – whatever makes it bite-size and easy to understand.
Compliance and risk management
No compliance for compliance’s sake. We protect businesses by being their compliance eyes and ears, helping them to cleverly manage their risk and be more efficient.
Complaints management
The secret to keeping your customers happy is to have an efficient complaints management system in place. We help develop strategies and policies to ensure that if someone is truly unhappy, their complaint is resolved as quickly and painlessly as possible.
New business basics
Do you have a killer idea for a new product or just launched your first business? No idea what you need before you can roll it out? Check out our free roadmap – it covers all the basics without costing you a fortune.
Training and awareness
Tired of boring training? We focus on what your audience needs to know – nothing more, nothing less. We do e-learning, workshops, posters, newsletters, videos or whatever it takes to get your message across.
POPIA (Protection of Personal Information Act) COMPLIANCE
Thinking of becoming POPIA compliant, improving your data governance strategies or just finding out what on earth POPIA is about? We have extensive experience in data protection and information governance. Take our quick POPIA assessment.
TESTIMONIALS
LATEST INSIGHTS
Are your lawyers still not writing in plain language?
Nearly a decade into having some of the best plain language legislation in the world, why are we not seeing more comprehensible contracts? Why aren't we seeing more of an effort from companies and their lawyers to improve consumers’ access to information? We’ve worked with many different companies – from [...]
How to start your POPIA compliance project during lockdown
It’s week 5 000 of the national lockdown, so we reckon everyone will appreciate a change of focus (since we can’t change the scenery). From what we can tell, most people’s pace during lockdown is either crazy-busy or bored-to-tears. So, for those of you leaning towards the bored spectrum, here [...]
Complain like a Boss: Some advice for consumers
Have you been screwed over by a supplier? Here is what you do. #1: Don't hire a lawyer just yet Your first step should be to lay a formal complaint with the supplier or manufacturer. Be polite. It is human nature to shy away from difficult conversation. Don't be a [...]
Employee policies: help your employees play well with others
We often joke that when we start working on a specific kind of document for one client, several other want the same thing at the same time. It’s a strange, but happy coincidence that we’ve seen with financial services, insurance policies, privacy notices and now employee policies. But why are [...]
10 reasons why e-learning is the way to go!
We’ve all been there: the stuffy room with the uncomfortable seats, the monotonous drone of the facilitator reciting legislation – he’s somewhere in the middle of a 144-slide PowerPoint presentation and you’re somewhere else completely. Sometimes it just seems as though training has not kept up with technological developments, or [...]
Not another POPIA white paper: 10 years, 10 lessons
It has been a decade since talk of the Protection of Personal Information Act started. Ten. Years. And finally we have an effective date. It is 1 July 2020. That’s right; it means that we have until 30 June 2021 to become compliant. We’ve been talking about it for so [...]
CONTACT
4th Floor Sunclare Building
21 Dreyer Street
Claremont
7708
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