Compliance can change minds. Increase sales.
Reduce complaints. Add value.
It’s also an integral part of doing ethical business.
We’ll help you do things right and grow your business.
Because we’re
a different breed
of lawyer.
SERVICES
WE ATTACK COMPLIANCE WITH A HEALTHY DOSE OF COMMON SENSE. HERE’S HOW:
Plain language forms, contracts and policies
We’re all about user-friendly forms, page-turner contracts and snappy policies for real people. We create these online or offline, through video, text or graphics – whatever makes it bite-size and easy to understand.
Compliance and risk management
No compliance for compliance’s sake. We protect businesses by being their compliance eyes and ears, helping them to cleverly manage their risk and be more efficient.
Complaints management
The secret to keeping your customers happy is to have an efficient complaints management system in place. We help develop strategies and policies to ensure that if someone is truly unhappy, their complaint is resolved as quickly and painlessly as possible.
New business basics
Do you have a killer idea for a new product or just launched your first business? No idea what you need before you can roll it out? Check out our free roadmap – it covers all the basics without costing you a fortune.
Training and awareness
Tired of boring training? We focus on what your audience needs to know – nothing more, nothing less. We do e-learning, workshops, posters, newsletters, videos or whatever it takes to get your message across.
POPIA (Protection of Personal Information Act) COMPLIANCE
Thinking of becoming POPIA compliant, improving your data governance strategies or just finding out what on earth POPIA is about? We have extensive experience in data protection and information governance. Take our quick POPIA assessment.
TESTIMONIALS
“Thank you so much for the work you’ve put in. We love the suggestions and feel that they will add a lot of value to our process. We really appreciate the effort you and your team took to accommodate our timeframe and budget; the recommendations show that a lot of effort was put in.”
“Novation helped us identify exactly where we needed to focus our POPI efforts. They provided us with input into developing pragmatic solutions in response to the requirements and explain it to our organisation in a way that everybody could relate to.”
“Novation helped us to simplify and streamline our contracts, t&cs and policies in a flash
*insert superhero image here*!”
“Novation are excellent – their consumer law expertise is unparalleled (they literally did write the textbook), and they have been invaluable – and fun – partners to the IAB Regulatory Affairs Council.”
“We were very happy with Elizabeth’s POPI training. The feedback from our clients and colleagues was very positive – it was well worth taking time out of the day to come and listen to her.”
“Great experience working with Liezl and Elizabeth on our company’s legal documents. They took the time to understand our business in order to customise our sales terms. We will make use of their services again on future projects.”
“Novcon provided us with to the point,
easily comprehensible documents for our target audience.”
“No b*llsh*t law.”
“Paul and Elizabeth do training on POPI and Compliance in such a way that the audience is enthralled! They have a winning recipe.”
“Novation is bananas. B-A-N-A-N-A-S.”
“Novation is an integral part of our POPI and social media compliance solution: we rely on them to help us assist our customers in mitigating their risk. Every day.”
“In the fast-paced mobile industry Novation’s quick and practical approach to compliance has helped us to remain competitive.”
“This is what Novation does. We drink wine, and we know things.”
LATEST INSIGHTS
Are your lawyers still not writing in plain language?
Nearly a decade into having some of the best plain language legislation in the world, why are we not seeing more comprehensible contracts? Why aren't we seeing more of an effort from companies and their lawyers to improve consumers’ access to information? We’ve worked with many different companies – from [...]
Why, and what now Europe?
If you’re in the digital or data driven services industry you most probably received calls from a lot of panicky clients asking whether your service is GDPR compliant. Luckily for many South African companies, the answer would be, “no, we’re not, and we don’t have to be”. However, it is [...]
Complain like a Boss: Some advice for consumers
Have you been screwed over by a supplier? Here is what you do. #1: Don't hire a lawyer just yet Your first step should be to lay a formal complaint with the supplier or manufacturer. Be polite. It is human nature to shy away from difficult conversation. Don't be a [...]
Employee policies: help your employees play well with others
We often joke that when we start working on a specific kind of document for one client, several other want the same thing at the same time. It’s a strange, but happy coincidence that we’ve seen with financial services, insurance policies, privacy notices and now employee policies. But why are [...]
10 reasons why e-learning is the way to go!
We’ve all been there: the stuffy room with the uncomfortable seats, the monotonous drone of the facilitator reciting legislation – he’s somewhere in the middle of a 144-slide PowerPoint presentation and you’re somewhere else completely. Sometimes it just seems as though training has not kept up with technological developments, or [...]
Celebrate International Data Privacy Day with us!
As we celebrate International Data Privacy Day, we think back on 2018. We spent a lot of time dealing with a deluge of questions from companies wondering whether they need to comply with the GDPR, and how they can combine their efforts to comply with the POPIA and the [...]
CONTACT
5th Floor Pier Place
31 Heerengracht Street
Cape Town
8001
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