plain language

Are your lawyers still not writing in plain language?

2019-06-10T08:06:27+02:00By |Categories: Plain language forms, contracts and policies|Tags: , , , , , , , , |

Nearly a decade into having some of the best plain language legislation in the world, why are we not seeing more comprehensible contracts? Why aren't we seeing more of an effort from companies and their lawyers to improve consumers’ access to information? We’ve worked with many different companies – from [...]

What we’re up to: Plain Language Policies

2018-03-15T10:24:30+02:00By |Categories: Plain language forms, contracts and policies|Tags: , , , , , , , |

Over the last few months we’ve increasingly been working on redrafting all different types of policies for various different clients. From HR policies to information governance policies. It may seem like a tedious job, but we love it because it gives us the opportunity to correct those things that are [...]

Plain language privacy notices: Win your customers' trust

2018-03-15T10:24:39+02:00By |Categories: Compliance and risk management|Tags: , , , , , , |

Using plain language when you talk about privacy and personal information is key if you want to win your customers' trust. We have written about the POPIA requirement that a business must have a privacy notice* that explains what personal information the business collects and what it does with that [...]

Better forms build better relationships and better data

2018-03-15T10:24:55+02:00By |Categories: Plain language forms, contracts and policies|Tags: , , , |

Good form design can change everything! Many consumer contracts reach consumers as part of an application form. While most attorneys will not consider the form as part of the contract, it often is. After all, the form describes the product and price – the essential terms in a contract of [...]

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