• Clarity and risk mitigation

    Can plain language mitigate risk?

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    We’re often asked whether a plain language contract will hold up in court. Whether we’re absolutely certain that, if a consumer is so dissatisfied with a product or service that he or she...

  • Complain like a Boss: Some advice for consumers

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    Have you been screwed over by a supplier? Here is what you do. #1: Don't hire a lawyer just yet Your first step should be to lay a formal complaint with the supplier...

  • Cancellation of fixed term agreements, once and for all

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    One of the most common questions I get from consumers relates to whether suppliers can refuse to let them cancel fixed term agreements. In fact, it has happened to me a couple of...