The long awaited POPI regulations are here. They don’t say much, but what they do say spells disaster for direct marketers. And you know us, we are not alarmist.
Section 69 of POPI provides that if you want to send electronic direct marketing to a person to whom you have never sent it before, you have to contact them first to ask for consent. Whether this consent must be an opt in or can be an opt out has been a hotly debated topic (at least in our office). The Regulator was given the power to prescribe what this consent should look like. This is what they came up with:
And it goes on…
And on…(wait, is that an actual signature?)
Where to start?
- Well, it is two pages long. And yes, direct marketing consents must be substantially similar to this notice.
- It is not, not, not in plain language. We don’t think that the notice needs to correspond to this notice verbatim. Suppliers should surely be free to ‘make it their own’ and to find other ways of conveying the additional information in the notice? Please.
- It is unclear how this would work with electronic consents. A signature is required. We will look into this, but it may mean that you need an advanced electronic signature.
- You must specify which goods or services you are going to market. Does this mean that you are going to have to get consent for each marketing campaign? What if you are not marketing specific goods or services, but the brand?
- It looks like you need consent per communication channel. Pity they left out social media. Then again, they require a physical signature, so we are back to the stone age.
- This is not in keeping with international best practice. See the UK Information Commissioner’s Office’s Direct Marketing Code (from page 17) for a good example of how direct marketing is regulated.
- This is the consent you must use when you start marketing to a new person (i.e. someone you haven’t marketed to before). What about your existing database? POPI has detailed rules about this and they are more important than ever! If your existing database and direct marketing habits don’t comply, you will have to ask your existing base for their consent all over again. And guess how the Regulator wants you to do that…