A fun and (user) friendly service level agreement

WHAT WE ACHIEVED

We are very proud of the Novation Service Agreement. It is simple, clear, and fun. Our clients love it, and it serves as a great introduction to who we are and how we work.

We also managed to cross two items off our Novation bucket list:

  • We were awarded a Better Contract Design mark from the WorldCC Foundation for being user-friendly, clear, visual, inclusive and good for business.
  • Our contract is featured in the World CC Foundation Contract Design Pattern Library* as an example of how to use levity in a contract.

*If you haven’t checked it out, you should. It is one of our favourite resources.

A FEW OF OUR FAVOURITE THINGS

Humour

We love the humour. We got to put zombies in a force majeure clause.

Swimlane

We created a ‘swimlane’ to make it clear who is responsible for what.

Icons

We think the icons are pretty cool too.

WHO ELSE WE HAVE DONE THIS FOR

There is no other agreement like it. Only kidding, in collaboration with Hey Plain Jane, we have created visual contracts for Sanlam, Takealot and a UK Bank who shall remain nameless (to name but a few).