Let’s face it, nobody enjoys completing forms. Yet forms are an integral part of the business process. They are the only documents that allow your customers to give you feedback, and that feedback is crucial to your business.
This week we’re looking at instances where you collect personal information (PI). For example, customer application forms, employee forms, the CVs of candidates, and vendor forms. According to the POPIA, you shouldn’t collect more information than you need, so this week you are going to make a list of the PI you collect and what you use it for.