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Compliance can change minds. Increase sales.
Reduce complaints. Add value.

It’s also an integral part of doing ethical business.
We’ll help you do things right and grow your business.

Because we’re
a different breed
of lawyer.



Plain language forms, contracts and policies

We’re all about user-friendly forms, page-turner contracts and snappy policies for real people. We create these online or offline, through video, text or graphics – whatever makes it bite-size and easy to understand.

Compliance and risk management

No compliance for compliance’s sake. We protect businesses by being their compliance eyes and ears, helping them to cleverly manage their risk and be more efficient.

Complaints management

The secret to keeping your customers happy is to have an efficient complaints management system in place. We help develop strategies and policies to ensure that if someone is truly unhappy, their complaint is resolved as quickly and painlessly as possible.

New business basics

Do you have a killer idea for a new product or just launched your first business? No idea what you need before you can roll it out? Check out our free roadmap – it covers all the basics without costing you a fortune.

Training and awareness

Tired of boring training? We focus on what your audience needs to know – nothing more, nothing less. We do e-learning, workshops, posters, newsletters, videos or whatever it takes to get your message across.

POPIA (Protection of Personal Information Act) COMPLIANCE

Thinking of becoming POPIA compliant, improving your data governance strategies or just finding out what on earth POPIA is about? We have extensive experience in data protection and information governance. Take our quick POPIA assessment.


“Paul and Elizabeth do training on POPI and Compliance in such a way that the audience is enthralled! They have a winning recipe.”

Irena Wasserfall, UCT Law@work
“We were very happy with Elizabeth’s POPI training. The feedback from our clients and colleagues was very positive – it was well worth taking time out of the day to come and listen to her.”
Richard Rattue, Managing Director Compli-Serve SA

“Novation is bananas. B-A-N-A-N-A-S.”

Anonymous Gwen Stefani fan
“Novation is an integral part of our POPI and social media compliance solution: we rely on them to help us assist our customers in mitigating their risk. Every day.”
Dr Minette Smit, Compliance Online
“Novation are excellent – their consumer law expertise is unparalleled (they literally did write the textbook), and they have been invaluable – and fun – partners to the IAB Regulatory Affairs Council.”
Andrew Allison, Head of Regulatory Affairs, Interactive Advertising Bureau SA
“Great experience working with Liezl and Elizabeth on our company’s legal documents. They took the time to understand our business in order to customise our sales terms. We will make use of their services again on future projects.”
FG Adriaanse, Managing Director of, Adagin Technologies
“No b*llsh*t law.”
Anonymous client
“Novation helped us identify exactly where we needed to focus our POPI efforts.  They provided us with input into developing pragmatic solutions in response to the requirements and explain it to our organisation in a way that everybody could relate to.”
Phumlani Dyini, Woolworths Holdings Limited Head of Group Risk & Compliance
“Novcon provided us with to the point,
easily comprehensible documents for our target audience.”
Barbara Feist, HSH Global Software (Pty) Ltd

“Novation helped us to simplify and streamline our contracts, t&cs and policies in a flash
*insert superhero image here*!

Jeanine Boshoff, Head of Advertising and Sales at New Media Publishing (Pty) Ltd
“In the fast-paced mobile industry Novation’s quick and practical approach to compliance has helped us to remain competitive.”
Pieter de Villiers, Clickatell
“Thank you so much for the work you’ve put in. We love the suggestions and feel that they will add a lot of value to our process. We really appreciate the effort you and your team took to accommodate our timeframe and budget; the recommendations show that a lot of effort was put in.”
Dorcas Mogoera, Sanlam
“This is what Novation does. We drink wine, and we know things.”
Might as well have been Tyrion Lannister, Game of Thrones


Much ado about f*ckall

By |Articles, New business basics|

Warning: the following article contains explicit language. That should be fairly apparent by the title but we’re legally obliged (we think) to put it into plain language. If you’re easily offended or don’t have a sense of humour, we suggest skipping this one. Consider yourself warned.   If you’ve spent any time...

When POPIA applies to what we say…

By |Articles|

Is it open season for sharing personal information in conversation, or should we be vigilant about breaching POPIA? WHAT SECTION 3 SAYS To find out if POPIA applies to your activities, you must read section 3 of the Act. Section 3 states that POPIA applies when...


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