If you sell a product or service and deal with customers, complaints are part of running a business.

There is no point fighting it but there is a multitude of ways to turn this negative into a positive. Like Warren Buffett once said: “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.”


Let’s do things differently

What if there was a way to stop complaints from happening in the first place? How can one slash the costs of an expensive complaints management process? Leave it to Novation. It’s our passion to create and implement complaints management systems that work, and work fast. We help develop strategies and policies to ensure that if someone is truly unhappy, their complaint is resolved as quickly and painlessly as possible.

Look forward to:

  • Complaints that are dealt with consistently and effectively
  • Detailed information about each complaint stored for future use
  • The correct remedial action being taken after complaints are resolved
  • Effective communication with disgruntled consumers
  • Minimum damage to your business reputation

If you want to bring complaints down to
a complete minimum, let’s chat.